Illustration
A Monday at Harbour Supply
An 11-person plumbing-parts counter. Four weekly chores arrive as drafts. A person still approves anything a customer sees, any payment, and any purchase order.
Fictional. Planning figures, not a client result.
Customer support
Is the 3/4-inch brass elbow in stock?
From R. Singh, 7:14 a.m.
Twelve stock and delivery replies are drafted. One refund request is held for a person.
Draft, not sent
Yes. 14 are on the shelf at the Bank Street counter. We close at 5.
The refund request stays in the queue for a person.
The planning week
Same rate as the homepage: hours a month = hours a week × 4.3, then CAD $45 an hour.
| Weekly chore | Before | After | Hours back |
|---|---|---|---|
| Stock and delivery questions | 15 | 4 | 11 |
| Matching tickets to invoices | 6 | 1.5 | 4.5 |
| Reorder checks | 4 | 1 | 3 |
| Monday numbers pack | 2 | 0.5 | 1.5 |
| Total | 27 | 7 | 20 |
Twenty hours a week is about 86 hours a month, roughly CAD $3,870. A slower counter, or a week of exceptions, brings that down.